Did you receive your gear and it just doesn't fit? Don't sweat it! We make it SUPER easy to return or exchange your order. Please make sure to read through the entire return/exchange policy.
To simplify things, we now include a prepaid return label with every order.
- If you have an approved RMA (Return Merchandise Authorization), you will not be charged. For approval, please contact 855-336-0855 or e-mail firstname.lastname@example.org (NOTE: Approval will be granted if you received the wrong item, the item is defective, or any reason our agents feel justifies the pre-paid RMA)
- If you use this label without approved RMA, $9.99 will be deducted from your return or exchange.
30-DAY RETURNS & EXCHANGES
Extended Holiday Return Period: Orders placed from November 15th to December 24th will have an extended return period up to January 31st.
Return and Exchange Notes:
- All items returned to us for a refund or exchange must be in sell-able condition. This means the items are still in new condition without scuffs, scratches, stains, smells etc. Items must still have the original packaging, parts, accessories, instructions, and tags. Items returned not in sell-able condition will only receive a partial refund or in extreme circumstances returned to sender.
- The 30-day time return period starts once you receive your order. A restocking fee may be applied outside of this time period. Please note that we do not accept returns and exchanges outside 60 days.
- Items that are damaged, missing parts, not in the original condition, or have obvious signs of use for reasons not due to an error of TheWarmingstore.com/MyCoolingStore.com will receive a refund of up to 50% of the items price.
- Due to the nature of some products, not all items are eligible for a refund or exchange. This includes motorcycle helmets and personal care products. If you need approval, please contact us.
- If your order was damaged in shipping please contact us within 2-days of delivery.
- Refunds will be issued back to the card or PayPal account used to place the order.
- Original shipping charges will not be refunded.
- Many of the items we sell are covered by a manufacturer’s warranty. In this case, the items should be shipped to the manufacturer for repair or replacement.
Returning Products - 3 EASY STEPS
With a Prepaid Label:
- Package up the return safely and securely. Note your tracking number for reference.
- Stick the pre-paid label on the box.
- Bring package to any USPS location or give to your USPS mailman.
Without a Prepaid Label:
- If you do not have a prepaid label from us, please send back your package however you choose. We suggest noting your tracking number and getting adequate insurance for your return.
Our Return address is:
Attn: Returns & Exchanges
3791 Main St
Philadelphia, PA 19127
Exchange Products: 2 EASY OPTIONS
Option 1: Express Exchange
This is the quickest and easiest way to get your new items to you. Place a new order online or call our Customer Service Team on 888-406-1984 and we will get your exchange on the road straight away! Then you are responsible to send back the unwanted items for a refund by following the instructions above.
Option 2: Standard Exchange
Send back your unwanted item(s) using the above the instructions. Once received, we will process the exchange. Please allow 5-7 business days for a standard exchange. (NOTE: Please allow 7-14 days during holiday season)